1. Return Eligibility

We accept returns or exchanges only for damaged, defective, or incorrect products received by the customer.

2. Reporting Time

Customers must contact us within 48 hours of receiving the order with details and proof of the issue.

3. Product Condition

The product must be unused, in original packaging, and include all accessories.

4. Exchange Policy

If the product is damaged or incorrect, Velancy will provide a replacement subject to product availability.

5. Refund Policy

Refunds will only be issued if replacement is not possible. Approved refunds will be processed through available payment methods.

6. Non-Returnable Cases

Returns will not be accepted for:
- Change of mind
- Personal preference
- Used products
- Customer-caused damage

7. Contact Support

For return or exchange requests, customers can contact our support team through WhatsApp or website.